Job Title: Product Trainer

Location: 59 Woodlands Avenue, Hurlingham Office Park, Sandton
Employment Type: Full-time

Job Purpose

The Product Trainer plays a key role in ensuring that all Covision employees — across sales, operations, and support teams — possess a deep understanding of the company’s products and services. This role involves designing and delivering engaging, relevant, and results-driven training programs that empower employees to confidently present, explain, and support Covision’s product portfolio to clients and partners.

Key Responsibilities

• Training Design & Delivery:
  Develop and deliver comprehensive product training programs for new and existing employees, ensuring content is engaging, accurate, and aligned with company objectives.
• Cross-Department Collaboration:
  Work closely with management, marketing, and sales teams to maintain current product knowledge and ensure consistent messaging across all channels.
• Onboarding & Induction:
  Conduct structured onboarding sessions for new employees focused on product features, benefits, and positioning in the market.
• Ongoing Development:
  Organize refresher workshops and upskilling sessions to introduce new product enhancements, industry updates, and internal process improvements.
• Training Needs Analysis:
  Assess training needs using performance data and feedback from team leaders and branches.
• Evaluation & Reporting:
  Measure training effectiveness through assessments, post-training evaluations, and feedback reports. Provide actionable recommendations for improvement.
• Content Management:
  Develop and maintain high-quality training materials — including manuals, multimedia content, and digital learning resources — that reflect Covision’s brand and values.
• Branch Support:
  Facilitate in-person or virtual training for regional branches as required to ensure consistent product understanding across all locations.
• Market Awareness:
  Stay informed of industry trends, competitor products, and regulatory changes to ensure Covision’s training programs remain relevant and competitive.

Qualifications & Experience

• Bachelor’s degree in Business, Education, Training & Development, or a related field.
• 2–4 years of experience in product training, sales training, or learning and development — preferably within the financial services or insurance industry.
• Strong presentation and facilitation skills, with experience delivering both in-person and virtual training sessions.
• Solid understanding of adult learning principles and instructional design.

Key Competencies

• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Ability to simplify complex product details into clear, relatable language.
• Creativity in designing engaging, interactive training materials.
• Analytical mindset with the ability to assess and improve training effectiveness.
• Collaborative approach with adaptability to a dynamic, fast-paced environment.

Performance Indicators (KPIs)

• Staff product knowledge assessment results.
• Training attendance and completion rates.
• Reduction in product-related client complaints or operational errors.
• Feedback ratings from trainees, managers, and supervisors.
• Timely rollout of training initiatives aligned with new product launches or updates.