Funeral Arrangement Consultant (FAC) – Bloemfontein

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      Personal Details

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      Work Experience

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    Personal Details

    Step 1: Eligibility Check




    Certificate/Diploma in Business Management or Operations

    Minimum 1–2 years experience in:Funeral arrangement, OR Customer service in a high-contact environment, OR Administrative role involving sensitive client interaction

    Ability to work under pressure, during weekends, and after hours (when required)

    Please send your CV to info@covisiongroup.co.za , use Funeral Arrangement Consultant (FAC) - Bloemfontein as email subject OR proceed and click the Next button below to attach your CV

    Unfortunately, you do not qualify to proceed.

    Step 2: Applicant Details

    Attach CV (PDF, max 200KB)


    FUNERAL ARRANGEMENT CONSULTANT (FAC) – BLOEMFONTEIN

    ROLE PURPOSE
    The Funeral Arrangement Consultant (FAC) is responsible for assisting bereaved families through the funeral arrangement process, ensuring professional guidance, empathetic communication, and smooth coordination between the family, funeral home staff, cemeteries, and service providers.

    The role requires strong interpersonal care, administrative accuracy, and the ability to manage multiple arrangements simultaneously while maintaining Covision’s service excellence standards.

    KEY PERFORMANCE INDICATORS (KPIs)
    – Accuracy of arrangement documentation
    – Quality and execution of funeral service delivery
    – Client satisfaction and feedback
    – Operational readiness and scheduling efficiency
    – Communication turnaround time with families
    – Error-free administrative and financial handling

    COMPETENCIES & ATTRIBUTES
    – Compassionate and emotionally mature
    – Professional, respectful, and client-focused
    – Strong leadership and team discipline
    – High attention to detail
    – Calm under pressure
    – Integrity, reliability, and confidentiality
    – Community presence and relationship-building skills
    – Problem-solver with strong operational understanding

    MINIMUM REQUIREMENTS
    – Certificate/Diploma in Business Management or Operations
    – Minimum 1–2 years experience in: Funeral arrangement, OR Customer service in a high-contact environment, OR Administrative role involving sensitive client interaction
    – Strong communication skills in English + Sesotho/Setswana
    – Must be emotionally mature, compassionate, and professional
    – Ability to work under pressure, during weekends, and after hours (when required)

    ADVANTAGEOUS QUALIFICATIONS (Not compulsory)
    – Funeral services / mortuary operations training
    – Customer care or hospitality qualification
    – Grief counselling training or background
    – First Aid or Health & Safety awareness
    – Driver’s licence (advantage for removals/field coordination)